15 Best Freshworks Alternatives for 2024

Looking for the best Freshworks alternatives? You've come to the right place. We've curated a comprehensive list of the top 15 tools that can replace or enhance what Freshworks offers. Each alternative is broken down by key features, popular use cases, pros, cons, pricing, and reviews from real users.

Whether you're a small business looking to streamline customer support or an enterprise seeking advanced sales prospecting automation, you'll find the perfect fit in this guide. Get ready to discover the best Freshworks competitors and elevate your customer experience.

1. Bardeen

Bardeen is a comprehensive browser extension that automates repetitive tasks across web apps, making it a strong Freshworks alternative. With its ability to control any browser tab and run automations 24/7 in the cloud, Bardeen offers unmatched flexibility and efficiency in automating workflows. Sign up for free today and see how Bardeen can transform your productivity.

Bardeen offers a range of features that make it a top choice for automating tasks:

• Automate data scraping from LinkedIn and other websites
• Integrates with 100+ apps for seamless workflow automation
• AI sales agents and prompts to enhance scraped data
• Build custom workflows using Bardeen's no-code builder or AI-powered Magic Box

Popular Use Cases

• Scraping LinkedIn profiles for lead generation and enrichment
• Personalizing LinkedIn campaigns and automating outreach and follow-ups
• Integrating and connecting LinkedIn with popular apps and CRMs for AI sales prospecting

Pros

• Versatile capabilities beyond just automating recruiting
• Runs 24/7 in the cloud, not limited to browser uptime, perfect for teams
• AI-powered features for intelligent automation and data processing

Cons

• Steeper learning curve, but goes beyond other Freshworks alternatives with added personal productivity use cases
• Higher pricing for premium features and credits
• Requires some technical know-how for advanced automations

Reviews

On Capterra, Bardeen has an overall rating of 4.5 out of 5, with users praising its ease of use, customer service, and value for money. One reviewer noted, "Bardeen is one of the best no-code automation platforms and won the runner-up award from Product Hunt in the SaaS category."

G2 reviewers give Bardeen 4.9 out of 5 stars, highlighting its time-saving benefits and powerful automation features. A user shared, "Bardeen solves the problem of manually doing repetitive tasks, which saves me a lot of time. Prices are also affordable."

While not as widely discussed on Reddit as some other Freshworks alternatives, Bardeen has generally positive sentiment among users who have tried it for automating tasks and web scraping. They appreciate its user-friendliness and extensive integration options.

Pricing

• Free plan: Unlimited non-premium usage, 2 weeks of free access to the Pro tier
• Professional plan: $10/month for 500 credits, generative AI actions, CRM integrations, advanced scraping, premium integrations and actions
• Business plan: $15/month for teams with less than 100 people, 500 credits, flexible user administration, admin analytics dashboard, teamwide automations, onboarding & training
• Enterprise plan: Custom pricing for larger teams with more specific needs

If you're looking for a versatile Freshworks alternative that goes beyond the basics, give Bardeen a try. Download the Bardeen Chrome extension and start a 14-day free trial of premium features to automate your workflows today.

2. Zendesk

Zendesk is a popular customer service and sales CRM platform that provides a range of tools to help businesses manage customer interactions and streamline their sales processes. As a comprehensive solution, Zendesk offers features like ticketing, live chat, voice support, and analytics, making it a strong alternative to Freshworks for companies looking to improve their customer experience and drive sales growth.

Key Features

• Omnichannel support (email, chat, voice, social) for seamless customer service
• Robust ticketing system with automation and customization options
• AI-powered chatbots and self-service options to deflect tickets and speed up resolution
• Reporting and analytics to track key metrics and optimize performance

These features are particularly relevant for businesses looking to provide exceptional customer service across multiple channels while gaining valuable insights to drive continuous improvement.

Popular Use Cases

• Streamlining customer support operations and reducing response times
• Enabling sales teams to manage leads, deals, and customer interactions in one platform
• Gathering customer feedback and using insights to inform product and service improvements

Pros

• Comprehensive feature set for customer service and sales needs
• Intuitive interface and ease of use for agents and administrators
• Extensive app marketplace and integrations for customization and extensibility

Cons

• Higher pricing compared to some alternatives, especially for advanced features
• Some users report a learning curve for setting up more complex workflows
• Occasional issues with customer support responsiveness and resolution times

Pricing

• Suite Team: $55/agent/month or $660/agent/year
• Suite Growth: $89/agent/month or $1,068/agent/year
• Suite Professional: $115/agent/month or $1,380/agent/year
• Suite Enterprise: Custom pricing (contact sales)
• Free trial available for all plans

Reviews

On G2, Zendesk has an average rating of 4.2 out of 5 stars from 485 reviews for its Sell CRM product. Many users praise its automation capabilities, ease of use, and ability to provide a 360-degree view of customer interactions.

Capterra reviewers give Zendesk an overall rating of 4.4, with high marks for ease of use, features, and customer service. However, some users note that the pricing can be challenging for smaller businesses and that there is a bit of a learning curve for advanced features.

Reddit sentiment is generally positive, with users finding Zendesk to be a powerful tool for managing customer support and sales when used effectively. They appreciate its customization options and extensive feature set. However, some express frustration with pricing, support responsiveness, and occasional usability quirks.

3. Salesforce

Salesforce is a robust CRM platform that offers a wide range of AI-powered features to help businesses streamline their sales processes and improve customer engagement. As a leading alternative to Freshworks, Salesforce stands out for its advanced AI capabilities, such as predictive lead scoring, personalized engagement, and forecasting. These features enable sales teams to prioritize their efforts, deliver tailored experiences, and make data-driven decisions.

Key Features

• Lead, account, contact, and opportunity management
• Forecast management and predictive AI
• Lead and opportunity scoring
• Einstein activity capture for automated data entry

Popular Use Cases

• Prioritizing high-potential leads and opportunities
• Automating repetitive tasks and data entry
• Generating accurate sales forecasts and insights

Pros

• Advanced AI features for personalization and automation
• Extensive customization options and integrations
• Comprehensive reporting and analytics capabilities

Cons

• Higher pricing compared to some alternatives
• Steeper learning curve due to feature complexity
• Additional costs for certain advanced features and add-ons

Pricing

• Starter Suite: $25 per user/month, billed annually
• Professional: $80 per user/month, billed annually
• Enterprise: $165 per user/month, billed annually
• Unlimited: $330 per user/month, billed annually

Reviews

On G2, Salesforce Platform has an average rating of 4.5 out of 5 stars from 1,980 reviews. Users praise its comprehensive feature set, customization options, and AI capabilities.

Capterra reviewers give Salesforce an overall rating of 4.0, highlighting its versatility, customization, and reporting features. Some note the learning curve and occasional performance issues.

Salesforce consistently ranks among the top CRM platforms on various review sites, with users appreciating its robustness and AI-driven insights. However, some mention the higher costs and complexity compared to alternatives.

4. Pipedrive

Pipedrive is a popular CRM and sales pipeline management tool included in this list of Freshworks alternatives due to its ability to streamline sales processes and boost productivity. With features like lead and deal management, customizable pipelines, and AI-powered insights, Pipedrive helps sales teams stay organized, prioritize tasks, and close more deals efficiently.

Key Features

Pipedrive's key features closely align with Freshworks' CRM capabilities, making it a strong alternative:

• Customizable sales pipelines to tailor processes to your business needs
• Lead and deal management to track and nurture prospects effectively
• AI-powered insights and forecasting to optimize sales strategies
• Integrations with 400+ apps to connect your tech stack seamlessly

Popular Use Cases

• Centralizing customer data and interactions in one platform
• Automating repetitive tasks and follow-ups to save time
• Gaining visibility into sales performance and areas for improvement

Pros

• Intuitive and user-friendly interface for quick adoption
• Robust mobile apps for iOS and Android to sell on the go
• Affordable pricing plans for small and growing teams

Cons

• Limited customization options compared to more advanced CRMs
• Reporting features may not be as comprehensive as some alternatives

Reviews

On Capterra, Pipedrive has an overall rating of 4.0, with users praising its ease of use, pipeline visualization, and helpful automation features. One reviewer noted, "It's incredibly easy to move data from your old CRM and set up your pipelines. Even easier to manage opportunities at every stage."

G2 users give Pipedrive an average 4.3-star rating, highlighting its intuitive interface, customization options, and strong customer support. A user shared, "Pipedrive shows things in an easy to digest way, much easier to use and has more capabilities than our last with reporting, project management, and emails."

Pricing

• Essential: $14 per user/month billed annually, or $24 per user/month billed monthly
• Advanced: $34 per user/month billed annually, or $44 per user/month billed monthly
• Professional: $49 per user/month billed annually, or $64 per user/month billed monthly
• Enterprise: $99 per user/month billed annually, or $129 per user/month billed monthly
• 14-day free trial available for all plans

5. HubSpot Marketing Hub

HubSpot Marketing Hub is a comprehensive marketing software that helps businesses attract, engage, and delight customers. With its seamless integration of various marketing channels, intuitive automation capabilities, and robust analytics, HubSpot Marketing Hub is a top choice for businesses looking to streamline their marketing efforts and drive growth.

Key Features

HubSpot Marketing Hub offers a wide array of features designed to attract, convert, close, and delight customers:

• Blogging, landing pages, and email marketing tools to create and optimize content
• Marketing automation to nurture leads and tailor content based on behavior
• Lead management to track interactions and create targeted campaigns
• Analytics to gain insights into the customer journey and marketing ROI

Popular Use Cases

• Creating and managing content across the customer journey to generate and nurture leads
• Automating personalized email campaigns and lead nurturing based on behavior
• Measuring the ROI of marketing efforts with comprehensive analytics and reporting

Pros

• User-friendly interface and seamless integration of marketing channels
• Powerful automation capabilities to streamline lead nurturing and email campaigns
• Robust analytics to track performance and make data-driven decisions

Cons

• Initial learning curve for setting up complex automation sequences
• Pricing can be higher compared to some alternatives, especially for advanced features
• Some users may find the pricing model based on contacts limiting

Pricing

• Starter: Starts at $45/month, includes 1,000 marketing contacts
• Professional: Starts at $800/month, includes 2,000 marketing contacts
• Enterprise: Custom pricing, contact sales for a quote
• Free tools available with limited features

Reviews

On G2, HubSpot Marketing Hub has an average rating of 4.4 out of 5 stars from over 11,000 reviews. Users praise its user-friendly interface, powerful automation capabilities, and seamless integration of marketing channels.

Capterra reviewers give HubSpot Marketing Hub an overall rating of 4.6 out of 5, highlighting its comprehensive feature set, ease of use, and excellent customer support. Some noted the learning curve and pricing as potential drawbacks.

Reddit users appreciate HubSpot's all-in-one approach to marketing and CRM. However, some express concerns about the cost, especially for startups, and recommend evaluating whether the full feature set will be utilized to justify the price. Overall, HubSpot Marketing Hub is seen as a robust solution for businesses committed to inbound marketing and sales alignment.

6. Oracle Eloqua

Oracle Eloqua is an excellent choice for businesses looking for a comprehensive and integrated marketing automation solution. Eloqua stands out due to its seamless collaboration with various marketing tools, offering more than 700 integrations. This allows businesses to personalize and streamline their marketing efforts across multiple channels.

Key Features

• Robust tools for lead generation, email marketing, campaign management, and analytics
• Extensive integration capabilities to connect with CRM systems and other marketing tools
• Handles complex marketing operations, making it ideal for large enterprises and B2B marketers

One of the pros is its ability to handle complex marketing operations, making it ideal for large enterprises and B2B marketers. However, a con is that it may be expensive and require a significant investment in both time and money.

Popular Use Cases

• Creating sophisticated nurture experiences for adaptive journeys at scale
• Targeting and segmenting audiences using real-time data for personalized experiences
• Implementing ABM strategies to engage, convert, and expand target accounts

Pros

• Extensive integration capabilities ensure a cohesive marketing strategy
• Handles complex marketing operations well
• Ideal for large enterprises and B2B marketers

Cons

• Can be expensive, requiring a significant investment
• Steep learning curve and time commitment to fully utilize features
• Occasional performance issues and crashes reported by some users

Pricing

• Pricing starts at $2,000/month for the Basic plan
• Standard plan is $4,000/month
• Custom enterprise pricing is available
• 14-day free trial with a $300 cloud credit to start

Reviews

On G2, Oracle Eloqua has an average rating of 3.9 out of 5 stars based on 613 reviews. 76% of users rated it 4 or 5 stars, praising its versatility and ability to provide coordinated, targeted marketing across channels.

Capterra reviewers highlight Eloqua's sophistication, flexibility, and robust feature set as pros. However, some note the steep learning curve and need for training as potential drawbacks. One reviewer summarized it as the "best of breed marketing automation solution" but expensive.

On Reddit, users compare Eloqua favorably to alternatives like Marketo and Pardot for enterprise use cases. They appreciate the CRM-agnostic approach and deep feature set. However, some express frustrations with the complexity, lack of intuitive UI, and performance glitches.

7. Intercom

Intercom is a popular alternative to Freshworks, offering a comprehensive customer service platform powered by AI. Its ability to automate and reduce support volume through features like an AI chatbot, centralized help desk, and proactive support tools make it a strong choice for businesses looking to streamline their customer service operations.

Key Features

• Fin, an AI-powered chatbot, provides 24/7 conversational customer support
• Omnichannel messaging for seamless customer engagement across platforms
• Centralized customer data dashboard for insights into behavior and support efficiency
• Proactive support tools to anticipate customer needs and address issues early

These features are particularly relevant for businesses looking to automate and improve their customer service, similar to Freshworks' offerings.

Popular Use Cases

• Automating repetitive customer inquiries with the AI chatbot
• Streamlining support operations with a centralized help desk and inbox
• Proactively engaging customers to reduce support volume

Pros

• Significantly reduces support request volume through automation
• Offers a wide range of integrations with third-party tools
• Provides valuable insights into customer behavior and support performance

Cons

• Setting up and customizing the AI chatbot can be complex
• Usage-based pricing can be difficult to predict future costs
• Some features are locked behind higher-priced plans

Pricing

• Essential plan starts at $39 per seat/month
• Advanced plan is $99 per seat/month
• Expert plan is $139 per seat/month
• 14-day free trial available

Reviews

On G2, Intercom has an average rating of 4.5 out of 5 stars from over 3,000 reviews. Users praise its AI capabilities, ease of use, and customization options.

Capterra reviewers give Intercom an overall rating of 4.5, highlighting its comprehensive feature set and effectiveness in dynamic, customer-centric industries. Some noted minor UX issues and a learning curve.

Reddit sentiment is mixed, with some users finding Intercom's pricing and feature limitations frustrating, while others appreciate its overall functionality compared to alternatives like Zendesk. Help Scout and Freshdesk are frequently mentioned as strong competitors.

8. Zoho

Zoho is a strong contender among Freshworks alternatives due to its comprehensive suite of cloud-based business tools. With over 60,000 business clients, Zoho offers a wide range of solutions for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing. Zoho's AI-powered assistant, Zia, provides intelligent assistance and automates tasks across various Zoho applications, making it a compelling choice for businesses looking to streamline their operations.

Key Features

Zoho's feature-rich platform offers a wide array of tools to help businesses manage their operations efficiently:

• AI-powered sales insights and predictions with Zia
• Comprehensive CRM functionalities for sales, marketing, and customer service
• Seamless integration with third-party apps and tools
• Customizable dashboards and reports for data-driven decision making

Popular Use Cases

• Streamlining sales processes and automating repetitive tasks
• Enhancing customer engagement and support with AI-driven insights
• Integrating multiple business functions into a unified platform

Pros

• Extensive customization options to adapt to specific business needs
• Real-time anomaly detection in sales trends and activities
• Scalable solution suitable for businesses of all sizes

Cons

• Initial learning curve due to the platform's vast feature set
• Limited customization options compared to some competitors
• Occasional issues with customer support responsiveness

Pricing

• Free plan available for small businesses
• Standard plan starts at $12 per user, per month (billed annually)
• Professional plan starts at $20 per user, per month (billed annually)
• Enterprise plan starts at $35 per user, per month (billed annually)
• Ultimate plan starts at $45 per user, per month (billed annually)

Reviews

On G2, Zoho CRM has an average rating of 4.1 out of 5 stars from 2,643 reviews. Users praise its ease of use, customization options, and integration capabilities.

Capterra reviewers give Zoho CRM an overall rating of 4.0, highlighting its affordability, user-friendly interface, and feature-rich platform. Some users note occasional issues with customer support and the initial learning curve.

Reddit users generally have positive sentiments about Zoho, appreciating its cost-effectiveness, scalability, and the ability to integrate multiple business functions into a single platform. They recommend Zoho for small to mid-sized businesses looking for a comprehensive solution.

9. Keap

Keap (formerly Infusionsoft) is an all-in-one sales and marketing automation platform designed to help small businesses grow. With robust features for contact management, email marketing, and sales pipeline tracking, Keap aims to streamline processes and save time for entrepreneurs.

Key Features

Keap's key features focus on automating sales and marketing tasks:

• Customizable contact records with unique fields and tags
• Automated email sequences for lead nurturing
• Visual sales pipeline management
• Invoicing and payment processing

Popular Use Cases

• Following up with new leads captured through web forms
• Sending personalized email campaigns based on customer data
• Managing deals through the sales process to close

Pros

• Robust automation builder for complex sequences
• Integrates with 2,000+ apps via Zapier
• Solid customer support and training resources

Cons

• Steeper learning curve than some alternatives
• Higher price point, especially as contact database grows
• Some key features like landing pages need modernization

Pricing

• Starts at $249/month for 2 users and 1500 contacts when billed annually (about $299/month when billed monthly)
• Pricing increases with more users and contacts
• 14-day free trial available

Reviews

On Capterra, Keap has an overall rating of 4.0 out of 5. Positive reviews highlight the power of the automation builder and the ability to run their business from one platform. Critics mention the software's complexity and pricing.

G2 users give Keap an average score of 4.2 out of 5 stars. Fans praise the customization options and sales pipeline tools. Some feel the UI is dated in places and the system can get overloaded.

Reddit and other online forums include a mix of opinions. Many users find Keap essential for scaling their business through automation. Others caution about the learning curve and recommend it for larger SMBs rather than solopreneurs.

10. Insightly

Insightly is a popular CRM platform that offers robust sales analytics capabilities, making it a strong alternative to Freshworks. With native integrations to Gmail and Google Workspaces, Insightly simplifies data capture and analysis for sales teams. Its intuitive interface and customizable reporting features enable businesses to generate insights tailored to their specific needs.

Key Features

Insightly offers several standout features that make it well-suited for businesses looking to enhance their sales analytics:

• Lead qualification to prioritize high-potential prospects
• Task management for organizing and tracking sales activities
• Marketing automation to streamline lead nurturing campaigns
• Customizable reporting for generating tailored insights

Popular Use Cases

• Identifying the most promising leads to focus sales efforts
• Automating repetitive tasks to improve sales productivity
• Analyzing sales performance metrics to optimize processes

Pros

• Seamless integration with Gmail and Google Workspaces
• User-friendly interface for easy adoption and navigation
• Robust mobile app for managing sales on the go

Cons

• Limited advanced analytics compared to specialized platforms
• Steep learning curve for setting up complex automation
• Higher pricing than some entry-level CRM options

Pricing

• Plus: $29 per user/month
• Professional: $49 per user/month
• Enterprise: $99 per user/month
• Free 14-day trial available

Reviews

On G2, Insightly has an average rating of 4.2 out of 5 stars from 897 reviews. Many users praise its ease of use, customization options, and helpful automation features.

Capterra reviewers give Insightly an overall rating of 4.0, highlighting its affordability and ability to streamline sales processes. Some note minor UX issues and a learning curve for certain features.

Feedback on Reddit suggests Insightly is an effective tool for small businesses looking to centralize customer data and communications. Users appreciate the Gmail integration and email tracking capabilities. The consensus is that Insightly offers good value for managing sales relationships, with a few caveats around reporting and data management.

11. Sugar CRM

Sugar CRM is a robust CRM platform that offers powerful sales analytics capabilities to help businesses gain deeper insights into their customer interactions and sales performance. As a leading alternative to Freshworks, Sugar CRM's advanced AI-powered predictions and customizable reporting make it an excellent choice for B2B organizations looking to optimize their sales processes and drive growth.

Key Features

Sugar CRM's sales analytics tools enable businesses to:

• Track and analyze customer interactions across multiple channels
• Identify and prioritize high-potential leads using advanced lead scoring
• Monitor sales performance metrics and KPIs in real-time
• Generate accurate sales forecasts and revenue predictions

Popular Use Cases

• Gaining a 360-degree view of customer relationships and sales activities
• Optimizing sales processes and improving win rates
• Identifying opportunities for upselling and cross-selling

Pros

• Powerful AI-driven predictions and recommendations
• Highly customizable reporting and dashboard capabilities
• Seamless integration with other business systems and tools

Cons

• Steeper learning curve compared to some other CRM platforms
• Higher pricing than some competitors, especially for advanced features
• Some users report occasional syncing issues between Sugar CRM products

Pricing

• Sugar Sell: Starts at $49/user/month billed annually
• Sugar Market: Starts at $1,000/month
• Sugar Serve: Starts at $80/user/month billed annually
• Free trials available for Sugar Sell and Sugar Market

Reviews

On G2, Sugar Market has an average rating of 4.5 out of 5 stars. Users praise its ease of use, automation capabilities, and outstanding customer support, though some note room for improvement in certain areas like event management.

Capterra reviewers give Sugar Sell an overall rating of 4.0, highlighting its robust feature set for streamlining sales processes. A few users mention the learning curve and desire for more intuitive duplicate lead handling.

Feedback on Reddit indicates that Sugar CRM is seen as a strong alternative to platforms like Salesforce for businesses needing advanced customization and sales analytics. Its AI-powered insights and flexible reporting are cited as key benefits.

12. Creatio

Creatio is a marketing and sales CRM platform that caters to large and mid-size businesses. It is a strong alternative to Freshworks for businesses looking for advanced sales analytics features. Creatio's intelligent data capabilities identify gaps in customer information and automatically sources the missing data to complete customer profiles.

Key Features

• Analytics and ROI tracking to measure the effectiveness of sales activities
• Real-time data updates for the most current information
• Robust sales forecasting tools that use past sales data to predict future outcomes
• Performance metrics to understand sales effectiveness

Popular Use Cases

• Automating sales workflows from lead generation to deal closure
• Tracking sales KPIs and performance in real-time with customizable dashboards
• Forecasting sales pipeline value and revenue

Pros

• Provides detailed and accurate sales forecasts
• Extensive customization options without coding
• User-friendly interface that is easy to navigate

Cons

• Complexity in setup and customization for beginners
• Higher pricing compared to some alternatives
• Mobile app has limitations compared to desktop

Pricing

• Plans start at $25/user/month
• Annual discounts available
• 14-day free trial

Reviews

On G2, users praise Creatio's customization capabilities and high level of customer support, giving it an average rating of 4.7 out of 5 stars. They find the platform user-friendly with a wide range of automation features.

Capterra reviewers highlight Creatio's ability to handle CRM needs effectively, awarding it an overall rating of 4.0. The extensive functionality is noted as impressive but potentially overwhelming for new users.

Reddit and TrustRadius discussions mention Creatio as a strong contender among CRM platforms, particularly for its low-code customization and lead management tools. Users suggest it is well-suited for businesses wanting to automate and optimize their sales processes.

13. NetSuite CRM

NetSuite CRM is a comprehensive CRM solution that helps businesses track the customer lifecycle and identify upselling and renewal opportunities. As a Freshworks alternative, NetSuite CRM offers robust features for managing customer relationships, tracking performance, and generating financial and operational reports, making it well-suited for businesses looking to replace or upgrade from Freshworks.

Key Features

NetSuite CRM's key features are tailored to help businesses effectively manage customer relationships and track sales performance:

• Customizable reports for generating insights based on specific business needs
• Performance metrics to measure the effectiveness of sales activities
• Task management features for organizing and prioritizing sales tasks
• Real-time monitoring to track sales activities as they happen

Popular Use Cases

• Centralizing customer data and interactions in a single platform
• Automating sales processes and workflows
• Analyzing sales performance and identifying areas for improvement

Pros

• Comprehensive CRM functionality suitable for businesses of all sizes
• Robust reporting and analytics for real-time visibility into performance
• Supports multi-currency, multi-language, and multi-subsidiary operations

Cons

• Can be expensive, especially for small businesses, due to subscription and customization costs
• Requires a learning curve and may need ongoing training and support
• Implementation can be time-consuming and complex

Reviews

On Capterra, NetSuite CRM has an overall rating of 4.0 out of 5, with users praising its wide range of modules, customization options, and cloud-based accessibility. However, some note the high costs and learning curve as potential drawbacks.

G2 reviews highlight the potential for NetSuite CRM to streamline operations, but also mention challenges with implementation and the need for better customer support. One reviewer shared, "It is evident that the primary focus was on receiving payment rather than providing effective solutions and support."

Reddit sentiment suggests that while NetSuite CRM offers valuable features, some sales teams find it clunky and difficult to use effectively without significant customization and IT support.

Pricing

• Pricing varies based on business size and service tier, ranging from $1,188 to $23,988 per month
• For 200 employees, prices range from approximately $31,500 to $67,400 annually
• Larger businesses with over 1,000 employees may see annual costs between $142,200 and $210,400

14. Copper

Copper is a CRM platform built for Google Workspaces, designed specifically for small businesses. The primary use cases include managing sales pipelines, tracking interactions, and generating customizable reports.

Key Features

Copper offers various features that make it a popular choice for sales analytics:

• Sales pipeline management that automatically captures data as customers move along a visual sales pipeline
• Interaction tracking to monitor and record customer interactions
• Customizable reports to generate tailored insights based on specific business needs
• Lead qualification features to identify and prioritize high-quality leads

Popular Use Cases

• Visualizing the sales process and tracking deal progress from lead to close
• Gaining a complete view of customer interactions and history
• Generating custom reports and dashboards to measure key sales metrics

Pros

• Seamless integration with Google Workspace apps
• User-friendly interface and easy setup
• Robust reporting and customization options

Cons

• Limited scalability for larger enterprises
• Lacks some advanced features compared to more comprehensive CRM platforms
• Higher pricing than some competitors

Pricing

• Starter plan: $23/user/month billed annually (about $29/user/month billed monthly)
• Professional plan: $59/user/month billed annually (about $69/user/month billed monthly)
• Business plan: $99/user/month billed annually (about $134/user/month billed monthly)
• 14-day free trial available

Reviews

On Capterra, Copper has an overall rating of 4.0 out of 5. Users praise its automation capabilities and integration with Google Workspace, while some note the learning curve and occasional syncing issues.

G2 reviewers give Copper an average 4.3 out of 5 stars. Positive reviews highlight the platform's ease of use and ability to streamline workflows. Critical reviews mention challenges with reporting and inconsistent customer support.

Discussions on Reddit suggest Copper is best suited for small businesses using Google Workspace heavily. Users find it user-friendly and appreciate the visual pipeline, but note it may lack advanced functionality needed by larger sales teams. The general sentiment is that Copper provides good value for core CRM features.

15. Nutshell

Nutshell is an all-in-one CRM and email marketing platform designed for B2B organizations. It offers a range of features to track and analyze sales data, identify areas for improvement, and forecast future performance. Nutshell's intuitive interface and automation capabilities make it a solid choice for teams looking to streamline their sales processes.

Key Features

Nutshell's reporting and analytics tools provide valuable insights into sales performance and trends:

• Track activity reports to monitor rep productivity
• Measure progress against goals with customizable dashboards
• Identify top-performing lead sources and sales activities
• Forecast sales and revenue to inform decision-making

Popular Use Cases

• Analyzing sales data to optimize processes and coaching
• Automating lead distribution and email outreach
• Generating reports to share with stakeholders

Pros

• User-friendly platform with helpful onboarding and support
• Robust integrations with common business apps
• Affordable pricing plans for growing teams

Cons

• Some advanced reporting requires technical skills
• Meeting scheduler has limited functionality
• Mobile app not as full-featured as web version

Pricing

• Starter: $16 per user/month
• Pro: $42 per user/month
• Pro Plus: $52 per user/month
• 14-day free trial available

Reviews

On Capterra, reviewers praise Nutshell for helping to "transform lead management" and providing an "easy to use" platform with "100% buy-in." They appreciate features like pipeline automation and customization. Some note minor UX issues, but overall rate Nutshell highly with an average of 4.6/5 stars.

G2 users echo similar sentiments, calling Nutshell a "game-changer" that promotes collaboration and organization. The platform earns 4.4/5 stars overall. A few reviewers mention a learning curve with advanced features.

Across Reddit, Nutshell is frequently recommended as an alternative to pricier CRMs like Salesforce. Users value its affordability and core feature set as a "great tool for lead gen on LinkedIn."

Conclusions

Choosing the best Freshworks alternative for your business depends on your specific needs, budget, and desired features. When evaluating options, consider factors such as ease of use, automation capabilities, integrations, customization, and customer support.

Among the 16 Freshworks alternatives discussed, Bardeen, Zendesk, and Salesforce stand out as the most popular choices. Bardeen, in particular, offers a versatile browser extension that automates tasks across web apps, making it a strong contender for businesses looking to streamline their workflows. Its AI-powered features, extensive integrations, and ability to run automations 24/7 in the cloud set it apart from other alternatives.

To experience the benefits of Bardeen firsthand, we encourage you to download and install the Chrome extension today. By signing up for free, you'll gain access to a range of powerful automation features that can transform your productivity. For even more advanced capabilities, consider starting a 14-day free trial of Bardeen's premium features to explore how it can streamline your unique business processes.

Ultimately, the best Freshworks alternative for your business will depend on your specific requirements and goals. By carefully evaluating your options and taking advantage of free trials, you can find the perfect solution to optimize your sales, marketing, and customer support efforts.