This workflow extracts info from WhatsApp profiles to create new contacts in HubSpot, streamlining CRM management for sales and marketing teams.
Seamlessly Integrate WhatsApp with HubSpot for Enhanced Customer Engagement
Integrating WhatsApp with HubSpot allows businesses to streamline communication, automate messaging, and personalize customer interactions. This powerful integration enables your team to manage WhatsApp messages directly from HubSpot's shared inbox, ensuring no message goes unnoticed. By leveraging HubSpot's WhatsApp integration, you can send automated messages, track conversations, and build stronger relationships with your customers. Whether it's responding to inquiries, following up on purchases, or sending personalized messages based on customer actions, everything can be done within HubSpot.
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How to Connect Your WhatsApp Business Account to HubSpot
Connecting your WhatsApp Business Account to HubSpot's conversations inbox is straightforward. Start by ensuring you have a verified Meta Business Manager for your WhatsApp Business account, which is necessary for accessing more than 50 business-initiated conversations per day. You'll need the legal name of your company, your WhatsApp display name, your business website URL, your business email address, and admin permission for your company’s Meta Business Manager account. Also, ensure the phone number you wish to use is not connected to another WhatsApp account or integration.
Within your HubSpot account, navigate to the settings icon, then to Inbox > Inboxes, and select 'Connect a channel'. Choose WhatsApp and follow the prompts to connect your WhatsApp Business Account. This process involves logging into your Facebook account, selecting an existing Meta Business Account or creating a new one, and configuring your WhatsApp Business profile. Once connected, you can create a WhatsApp view in your conversations inbox to filter messages specific to your WhatsApp channels.
Engage and Automate WhatsApp Conversations Directly from HubSpot
After integrating WhatsApp with HubSpot, you can start WhatsApp conversations with individual contacts from their contact record or initiate conversations directly within the conversations inbox. This integration allows for a seamless service experience, providing your team with 360° context on each customer's conversation history. Automate welcome messages, abandoned cart texts, and messages based on purchases to build long-lasting customer relationships. Customize message templates and use them in workflows to send business-initiated messages efficiently.
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Remember, WhatsApp messaging limits apply, and messages can include various media types and attachments, enhancing the way you communicate with your customers. By integrating WhatsApp with HubSpot and utilizing automation tools like Bardeen, you can significantly improve your customer engagement and streamline your communication processes.