9 Best Drift Alternatives: Top AI Tools for 2024

Are you looking for the best Drift alternatives to power up your sales and marketing efforts? Look no further! We've curated a comprehensive list of the top 10 tools that can take your business to new heights.

In this article, you'll find each alternative sorted by key features, pros, cons, and genuine customer reviews from popular platforms like G2, Capterra, and Reddit. Whether you're seeking advanced automation, AI-driven insights, or affordable pricing, we've got you covered.

From Bardeen's powerful browser automation to Intercom's AI-powered customer support, Zendesk's omnichannel capabilities to HubSpot's inbound marketing suite, you'll discover a wealth of options to fit your unique needs. We've also included in-depth looks at Salesforce, ZoomInfo, Zoho, Conversica, and Freshworks.

Consider this your ultimate resource for finding the perfect Drift alternative. Let's dive in and explore these game-changing tools!

1. Bardeen

Bardeen is a standout alternative to Drift, offering a comprehensive browser extension that automates repetitive tasks and integrates with a wide range of apps. By installing Bardeen's Chrome extension for free, you can take control of your workflows and save valuable time on otherwise time-consuming activities.

Key Features

Bardeen's key features make it a compelling Drift alternative:

• AI-powered web scraping for data extraction and monitoring
• Native integrations with 100+ apps for seamless automation
• Magic Box for creating automations using everyday language
• No-code workflow builder for custom automations

Popular Use Cases

• Sales automation, including prospecting, lead enrichment and qualification, and personalized outreach
• Recruiting automation for candidate sourcing and nurturing
• Market research and data enrichment using web scraping and AI

Pros

• Versatile automation capabilities beyond just conversational marketing
• Team-friendly features for collaboration and productivity
• Deep integration with AI for intelligent automation

Cons

• Steeper learning curve compared to Drift
• Limited to Chrome browser (for now)
• Some advanced features require credits or paid plans

Reviews

On G2, Bardeen boasts an impressive 4.9 out of 5 stars, with users praising its time-saving benefits and powerful automation features. One reviewer raved, "Bardeen solves the problem of manually doing repetitive tasks, which saves me a lot of time. Prices are also affordable."

Capterra users give Bardeen an overall rating of 4.5 out of 5, highlighting its ease of use and customer service. A satisfied customer noted, "Bardeen is one of the best no-code automation platforms and won the runner-up award from Product Hunt in the SaaS category."

While not as widely discussed on Reddit as Drift, Bardeen has garnered positive sentiment among users who have tried it for automation and web scraping. They appreciate its user-friendliness and extensive integration options.

Pricing

• Free plan: Unlimited non-premium usage, 2 weeks of free access to the Pro tier
• Professional plan: $10/month for 500 credits, generative AI actions, CRM integrations, advanced scraping, premium integrations and actions
• Business plan: $15/month for teams with less than 100 people, 500 credits, flexible user administration, admin analytics dashboard, teamwide automations, onboarding & training
• Enterprise plan: Custom pricing for larger teams with more specific needs

If you're looking for a powerful alternative to Drift that goes beyond conversational marketing, give Bardeen a try by signing up for free and start automating your workflows today.

2. Intercom

Intercom is a top choice for companies looking for an AI-powered customer service platform to provide excellent support experiences. With features like an AI chatbot, omnichannel messaging, and a centralized help center, Intercom enables businesses to efficiently engage with customers and resolve issues.

Key Features

• AI chatbot Fin resolves up to 50% of support volume instantly
• Omnichannel messaging across web, mobile app, and Slack
• Customizable help center supporting 45 languages
• AI-enhanced inbox and reporting for support agents and leaders

Popular Use Cases

• Automating customer support with conversational AI
• Providing self-service support via a branded help center
• Enabling proactive customer outreach to reduce inbound requests

Pros

• Significantly reduces support volume through AI automation
• Offers a complete customer service solution in one platform
• Provides performance-boosting AI optimization tools for support teams

Cons

• Setup and customization of the AI chatbot can be complex
• Pricing model based on usage can be hard to predict costs
• Some advanced features are only available on higher-tier plans

Reviews

On G2, Intercom has an average rating of 4.5 out of 5 stars based on over 3,000 reviews. Users praise its comprehensive feature set, HIPAA compliance, and helpful AI capabilities.

Capterra reviewers give Intercom an overall score of 4.6 out of 5, highlighting its effectiveness for SaaS and e-commerce businesses. Some noted minor UX issues and a desire for certain features on lower-tier plans.

On Reddit, users find Intercom to be a solid customer service tool, especially for those switching from higher-priced alternatives like Zendesk. The AI chatbot and reporting capabilities are frequently mentioned as standout features.

Pricing

• Essential plan starts at $39/month per seat
• Advanced plan starts at $99/month per seat
• Expert plan starts at $139/month per seat
• 14-day free trial available (no credit card required)

3. Zendesk

Zendesk is a complete customer service solution that provides sales teams with the tools they need to close more deals. It offers a range of features including ticketing, messaging, voice, and analytics to help teams manage customer interactions and improve the overall customer experience.

Key Features

Zendesk's key features make it a strong Drift alternative:

• Omnichannel support including email, chat, voice, and social media
• Workflow automation to streamline processes and boost efficiency
• Advanced reporting and analytics for data-driven decision making
• AI-powered chatbots and self-service options

Popular Use Cases

• Providing fast, personalized customer support across channels
• Automating repetitive tasks to free up agent time
• Gaining customer insights to inform product and service improvements

Pros

• Comprehensive feature set for managing the full customer lifecycle
• Flexible and customizable to fit unique business needs
• Integrates with 1000+ apps to fit into existing workflows

Cons

• Higher price point compared to some alternatives
• Steeper learning curve due to breadth of features
• Some advanced features limited to higher tier plans

Pricing

• Suite Team: $49/agent/month billed annually
• Suite Growth: $79/agent/month billed annually
• Suite Professional: $99/agent/month billed annually
• Suite Enterprise: Custom pricing
• Free trial available

Reviews

On G2, Zendesk has an average rating of 4.2 out of 5 stars from 485 reviews. Many users praise its automation capabilities and comprehensive feature set.

Capterra reviewers give Zendesk an overall rating of 4.2, noting its ability to streamline customer interactions. Some mention the learning curve and pricing as potential drawbacks.

Feedback on Reddit suggests Zendesk works well for IT support and customer service teams, but may be less suited for complex sales processes compared to a dedicated CRM. Users appreciate the customization options but note it can take time to set up.

4. HubSpot Marketing Hub

HubSpot Marketing Hub is an all-in-one inbound marketing software that helps businesses attract, engage, and delight customers. As a comprehensive marketing automation platform, it provides a wide range of tools for lead generation, email marketing, analytics, and more. HubSpot's user-friendly interface and seamless integration with its CRM make it a top alternative to Drift for businesses looking to streamline their marketing efforts.

Key Features

HubSpot Marketing Hub offers a suite of features designed to help businesses grow:

• Lead generation tools like forms, live chat, and chatbots
• Email marketing with personalization and A/B testing
• Marketing automation for lead nurturing and segmentation
• Analytics and reporting to measure ROI and optimize campaigns

Popular Use Cases

• Attracting and converting website visitors into leads
• Nurturing leads with targeted email campaigns and workflows
• Analyzing marketing performance to make data-driven decisions

Pros

• All-in-one platform with native CRM integration
• User-friendly interface and easy learning curve
• Extensive knowledge base and customer support

Cons

• Higher pricing compared to some alternatives
• Limited customization options for certain features
• Reporting can be complex for beginners

Pricing

• Starter: Starts at $45/month for 1,000 marketing contacts
• Professional: Starts at $800/month for 2,000 marketing contacts
• Enterprise: Starts at $3,200/month for 10,000 marketing contacts
• Free tools available with limited features

Reviews

On G2, HubSpot Marketing Hub has an average rating of 4.4 out of 5 stars from over 11,000 reviews. Users praise its comprehensive feature set, ease of use, and excellent customer support.

Capterra reviewers give HubSpot Marketing Hub an overall rating of 4.5 out of 5, highlighting its powerful automation capabilities and seamless integration with the CRM. Some users note a learning curve and higher pricing as potential drawbacks.

Reddit discussions about HubSpot Marketing Hub generally praise its all-in-one functionality and user-friendly interface. However, some users caution that the platform can become expensive as contact lists grow and when adding multiple modules.

5. Salesforce

Salesforce is a popular AI sales tool that helps businesses manage customer relationships, track sales activities, and automate tasks. It offers a comprehensive suite of features, including lead and opportunity management, sales forecasting, and data analytics, making it well-suited for businesses looking to streamline their sales processes and drive growth.

Key Features

Salesforce's AI-powered features help sales teams work more efficiently and close more deals:

• Lead, account, contact, and opportunity management
• Predictive AI and lead scoring
• Forecast management
• Einstein activity capture

Popular Use Cases

• Managing sales pipelines and tracking deal progress
• Automating repetitive tasks like data entry and follow-ups
• Gaining insights into sales performance with customizable dashboards and reports

Pros

• Robust feature set for managing all aspects of the sales process
• Highly customizable to fit specific business needs
• Integrates with a wide range of third-party apps and services

Cons

• Steeper learning curve compared to simpler CRM tools
• Higher price point, especially for advanced features and add-ons
• Some users report occasional performance issues and slowdowns

Reviews

On G2, Salesforce has an average rating of 4.5 out of 5 stars from nearly 2,000 reviews. Users praise its comprehensive features and customization options, while noting the initial complexity.

A Capterra reviewer said "Salesforce is an one stop solution for all industry specific requirements," highlighting its ability to handle end-to-end customer needs. However, they also mentioned the per-user pricing can feel costly compared to other CRMs.

On Reddit, users discussed how Salesforce's value depends on proper implementation. One noted it "actually helped us majorly" with website creation and that even non-technical users could accomplish a lot. However, some felt alternatives like HubSpot or NetSuite were more efficient or cost-effective for their needs.

Pricing

• Starter Suite: $25 per user/month billed annually
• Professional: $80 per user/month billed annually
• Enterprise: $165 per user/month billed annually
• Unlimited: $330 per user/month billed annually
• Einstein 1 Sales: $500 per user/month billed annually

6. ZoomInfo Sales

ZoomInfo Sales is a powerful sales intelligence platform that provides an extensive database of company and contact information. With advanced search filters, analytics, and automation features, ZoomInfo streamlines prospecting efforts and accelerates sales cycles. As a popular alternative to Drift, ZoomInfo offers key capabilities for sales teams looking to identify ideal prospects, gather valuable insights, and engage with leads effectively.

Key Features

ZoomInfo Sales offers robust features that empower sales teams:

• Access accurate contact and company data for targeted outreach
• Identify prospects researching solutions with buyer intent data
• Analyze customer interactions with conversation intelligence
• Automate multi-touch sales cadences with built-in tools

Popular Use Cases

• Building targeted account lists based on ideal customer profiles
• Enriching lead data with direct phone numbers and verified emails
• Engaging prospects across channels with personalized outreach

Pros

• Extensive database with 70M+ direct dials and 174M+ verified emails
• Intent data to prioritize accounts actively researching solutions
• Automation and workflows to act quickly on market signals

Cons

• Occasional data inaccuracies, especially for smaller companies
• Customer support response times can be slow
• Pricing is high compared to some alternatives

Reviews

On G2, ZoomInfo Sales has an average rating of 4.4 out of 5 stars from over 8,400 reviews. Users praise the tool's ability to find accurate contact information and help with prospecting workloads. However, some note occasional glitches and filtration issues.

Capterra reviewers give mixed feedback, with some calling ZoomInfo's database "impressive" while others caution that data can be inaccurate for smaller companies. Overall, sentiment is that it's a powerful tool when used for the right use cases.

Discussions on Reddit indicate that ZoomInfo is highly regarded for its contact data, particularly for medium and large companies. Users advise combining it with other tools like LinkedIn Sales Navigator for optimal results.

Pricing

• Pricing starts around $15,000/year for 3 seats, with no single-user plans
• Tiers range from Professional at $14,995 to Elite at $39,995+
• Custom enterprise pricing available
• Annual contract required

7. Zoho

Zoho is a comprehensive cloud-based CRM platform that offers a wide range of features to help businesses streamline their sales processes. It includes tools for lead management, contact management, deal tracking, and sales forecasting. Zoho's AI-powered assistant, Zia, provides intelligent insights and recommendations to help sales teams make data-driven decisions.

Key Features

Zoho's key features focus on automating and optimizing sales processes:

• AI-powered lead scoring and deal insights to prioritize high-potential opportunities
• Customizable sales pipelines and workflows to fit unique business needs
• Comprehensive reporting and analytics to track sales performance
• Seamless integration with other Zoho apps and third-party tools

Popular Use Cases

• Managing leads and deals across the entire sales cycle
• Automating repetitive tasks like data entry and follow-ups
• Gaining actionable insights to improve sales strategies

Pros

• Extensive feature set covering all aspects of sales management
• Intuitive interface and customization options
• Affordable pricing plans for businesses of all sizes

Cons

• Initial setup and configuration can be time-consuming
• Limited third-party integrations compared to some competitors
• Reporting features may require some technical knowledge to fully utilize

Reviews

On Capterra, Zoho CRM has an overall rating of 4.0 out of 5 based on 15 reviews. Users praise its customization options, user-friendly interface, and cost-effectiveness. Some note that advanced features can be challenging to implement without technical skills.

G2 reviews give Zoho CRM an average score of 4.1 out of 5 stars. Reviewers highlight the platform's ease of use, responsive customer support, and frequent usage in their daily workflows. A few mention that the mobile app and learning curve could be improved.

On Reddit, users appreciate Zoho CRM's feature richness for its price point. They recommend it for small to mid-sized businesses looking for a comprehensive yet affordable CRM solution. Some advise that fully utilizing its capabilities may require dedicating time to learn and set up the system.

Pricing

• Standard: $14 per user/month billed annually (about $18 billed monthly)
• Professional: $23 per user/month billed annually (about $30 billed monthly)
• Enterprise: $40 per user/month billed annually (about $45 billed monthly)
• Ultimate: $52 per user/month billed annually (about $55 billed monthly)
• 15-day free trial available

8. Conversica

Conversica is an AI-powered conversational marketing platform that automates personalized conversations across the customer lifecycle. It engages leads with two-way conversations designed to cultivate interest, reactivate dormant opportunities, and drive sales-ready leads. Conversica is a strong alternative to Drift for businesses looking to scale their conversational marketing efforts without increasing headcount.

Key Features

• Automates personalized conversations across email, SMS, and chat
• Engages 100% of leads to uncover hidden revenue opportunities
• Delivers conversation-qualified leads to sales
• Integrates with existing marketing and sales tech stack

Popular Use Cases

• Engaging and qualifying inbound leads
• Reactivating dormant opportunities
• Delivering personalized customer communications at scale

Pros

• Scales personalized outreach without adding headcount
• Integrates with existing tools and processes
• Powerfully Human conversations feel authentic and drive engagement

Cons

• Pricing may be higher compared to some alternatives
• Requires thoughtful planning and strategy to maximize results

Pricing

• Basic plan starts at $2,999/month according to Capterra

Reviews

On Capterra, Conversica has an overall rating of 4.0 out of 5 based on 15 reviews. Users praise its automation capabilities and customer success but note it can take some time to learn the platform.

G2 reviewers give Conversica an average 4.5 star rating. They highlight its ability to handle large lead volumes and provide visibility into conversations. Some wish for more customization of questions and answers.

A sampling of Reddit comments shows users find Conversica effective for engaging large databases of leads that sales may not have bandwidth to follow up with consistently. The AI is seen as helpful for initiating conversations and uncovering interested prospects.

9. Freshworks

Freshworks' Freshsales is an AI-powered sales CRM software suited for running smart sales campaigns and planning sales processes through Kanban views. As a popular Drift alternative, Freshworks offers robust features like AI-driven deal recommendations, task automation, and lead tracking insights at a more affordable price point.

Key Features

• AI-powered deal recommendations to avoid bottlenecks
• Automate tasks like welcome emails, call reminders, deal updates to CRM
• AI insights for improved lead tracking

These features make Freshworks ideal for sales teams looking to speed up their sales cycles and manage leads more effectively compared to Drift.

Popular Use Cases

• Running AI-optimized sales campaigns to generate and convert more leads
• Automating repetitive sales tasks to boost rep productivity
• Gaining actionable sales insights to make data-driven decisions

Pros

• Intuitive interface that is easy to navigate and set up
• Powerful AI capabilities for smart sales automation
• Affordable pricing plans compared to Drift

Cons

• Occasional software glitches and lags
• Customer support response times could be improved
• Limited customization for certain features

Reviews

On G2, Freshworks has an average rating of 4.5 out of 5 stars from over 7,300 reviews. Users praise its reliability, flexibility, and extensive feature set as a sales and service platform.

Capterra reviewers give Freshdesk, a part of the Freshworks suite, an overall rating of 4.0. They highlight the easy ticket management, automation capabilities, and self-service options. Some noted the high price and lack of certain built-in features.

On Reddit, users find Freshworks to be a capable CRM with good cost-effectiveness for small businesses. However, some encountered issues with the AI features and lack of responsiveness from support.

Pricing

• Growth: $15/user/month
• Pro: $39/user/month
• Enterprise: $59/user/month
• Free trial available; annual pricing 20-30% less than monthly

Conclusions

When choosing the best Drift alternative for your needs, consider key factors like core features, pricing, ease of use, and customer reviews. The 10 tools highlighted in this article offer a range of capabilities to enhance sales, marketing, and customer support workflows.

Among the most popular options, Bardeen stands out for its versatile browser-based automation, while Intercom and HubSpot provide comprehensive customer engagement and inbound marketing solutions respectively.

To streamline your workflows and boost productivity, we recommend installing Bardeen's Chrome extension for free and exploring its powerful features. You can also sign up for a free account or start a 14-day trial of premium features to experience the full benefits of intelligent automation.

By adopting one of these top Drift alternatives, you'll be well-equipped to engage customers, automate tasks, and drive growth for your business. Take action today and start optimizing your workflows with the right tool for your needs.